Need Help With A Federal Agency?
Due to the Department of State’s (DOS) extreme backlog, the Passport Agency offices are only accepting requests from Congressional offices if you meet one of the following situations:
SITUATION ONE - I APPLIED and my Routine application has been processing longer than 13 weeks or my Expedite application has been processing longer than 9 weeks
- Locator number for application is assigned
- Application status shows ‘In Process’ online
- Travel is upcoming within a week
- No other congressional office is assisting with your passport
SITUATION TWO - I HAVE AN URGENT LIFE-OR-DEATH EMERGENCY
- No application in progress, you need an appointment
- You have proof of life-of-death situation (i.e. death certificate, note from medical staff)
- No other congressional office is assisting with your passport
SITUATION THREE - I HAVE URGENT BUSINESS TRAVEL
- Travel is required by your company
- Travel is upcoming within a week
- No other congressional office is assisting with your passport
Our office cannot request an appointment or send an inquiry if you do not meet ONE of the three situations above.
You may call 1-877-487-2778 to check for available appointments.
If one of the situations above applies to you, please fill out a Passport Privacy Release and email it to casework@cruz.senate.gov along withproof of travel and supporting documentation. (The email must be 5MB or under)The link below will give you more information on applying for a passport: https://travel.state.gov/content/travel/en/passports/get-fast.html
We will continue to press the US Department of State to return to processing passport requests in a timely manner that allows you to travel freely.
PLEASE NOTE: EMAILS MUST BE UNDER 5 MB
My staff and I are ready and happy to help Texans cut through the red tape, solve problems, and get answers to questions about federal agencies.
What my office can do:
- Help you communicate with federal agencies.
- Request information or a status report on your case.
- Submit an inquiry with a federal agency on your behalf.
- Help you obtain basic information from a federal agency.
What my office cannot do:
- Force a federal agency to act in your favor or speed up your case.
- Provide legal advice or recommend an attorney.
- Overturn or influence matters involving private businesses.
- Intervene with state issues. My office cannot overturn or influence matters under the jurisdiction of local or state governments. If your issue involves state or municipal agencies, please contact your state legislators or contact the state agency directly.
- Intervene with judicial issues. My office cannot legally get involved with pending litigation, including questions about criminal trials or imprisonment, child custody issues, deportation proceedings and civil lawsuits. My office cannot overturn or in any way influence a court’s decision.